Governance and Support Services Manager
The Governance and Support Services Manager is a confidential position that performs professional and administrative work in support of the Executive Director, Board of Directors and Board of Managers, as well as various association operations and services. The position reports to the Executive Director and works closely with the President and other board members and staff.
This position is classified on the exempt salary schedule as Manager.
$51,000 to $71,200
- In consultation with the President and Executive Director, prepares and/or manages the production of various board-related documents and materials, including Board of Directors and Board of Managers agenda materials and correspondence; Assists in planning governance meetings and managing/providing on-site support.
- Proactively monitors and organizes governance-related information and materials, and ensures that governance-related official documents including the bylaws, Standing Rules, Board Manual, Toolkit and ALT are properly updated and maintained and made available based on Board actions.
- Prepares and sends information to staff, board and members, as requested; Formats and proofreads correspondence and other documents.
- Maintains master calendar for the organization.
- Works with the Secretary to maintain office master files related to board, commission and committee materials and minutes; Assists the Secretary, Parliamentarian, President and others to prepare board minutes.
- Identifies, researches, makes recommendations and implements processes and activities that strengthen board resources and operations, and board-office communications.
- Works with the executive director to ensure tracking and follow-up of projects and activities as approved by the Board.
- May partner with other staff regarding the legislative advocacy operations of the association, working closely with the Director of Legislation and Legislative Advocates. Prepares reports, handles filing, bill pickup and mailing through the bill service; Maintains and updates the online bill tracking service; Prepares the monthly, semi-annual and annual Legislation Report; handles incoming calls from outside sources such as legislative staff and other organizations; Coordinates the signing and sending of certain legislative letters and documents; Coordinates legislative bill files and updating them as requested.
- Assists with committees and commission projects and activities, including Scholarships and Grants notifications, Nominating Committee materials, Membership incentives and awards programs, awards, and others.
- Work with the State Parliamentarian and consultants to oversee the e-Bylaws service.
- Assists in the development and implementation of surveys and evaluations, including producing reports.
- Maintains and updates the association’s email list and officer contact data systems to enhance the reach and effectiveness of communications.
- Assists in coordinating Member Perks communications, including compiling offers from approved providers, providing updated content for blast emails, downloadable flier and the website.
- Coordinates planning and hosting webinars and other trainings; Provides training and support to board members to assist them in presenting webinars; Assists with webinar follow-up, including editing and preparing a final version for posting on the website.
- Coordinates and ensures appropriate customer service is provided to callers and visitors at the state office.
- Coordinates and ensures that mail is opened and processed daily, following all established procedures.
- Maintains confidentiality and follows all established procedures.
- Performs other duties as assigned.
- Directly supervises the Office Clerk to help ensure that consistent, high quality work aligned to the association’s goals is performed. Establishes work schedules and priorities, provides training and coaching, gives direction and guidance, ensures adherence to all employee policies, and conducts annual performance evaluations; Supervises other staff to carry out specific duties, as designated by the Executive Director or Assistant Executive Director.
- Attends Board and other meetings, as requested.
Working Conditions/Physical Demands:
- Typically may sit for extended periods of time
- Operates a computer keyboard
- May be required to travel.
- A minimum of 4 years demonstrated experience in program management , including organizing and implementing activities and strategies to meet objectives, preferably with nonprofit associations and/or in education, plus a Bachelor’s degree or equivalent experience
- Ability to manage complex processes with a high level of quality and follow through
- Excellent verbal and written communication skills
- Experience interacting with volunteers and communicating with diverse populations
- Experience working with project teams, committees and/or boards
- Effective in investigating and analyzing problems, recommending solutions
- Highly organized and able to manage multiple tasks and handle changing priorities and deadlines.
- Knowledge of Roberts Rules of Order and understanding of organization bylaws, polices and procedures desired.
- Attentive to detail and able to produce accurate work under tight deadlines.
- Ability to identify improvements and implement changes in administrative support services.
- Team player; ability to work well with people in a professional environment
- Exceptional customer service skills, with the ability to perform using tact and diplomacy
- Ability to “self-start” without supervision; self-reliance, energy and resourcefulness
- Valid California driver’s license
- Some travel is required.
Please email cover letter and resume to firstname.lastname@example.org by December 20, 2016. Questions may be directed to email address listed; no phone calls please.